Sukari Privacy Policy

1. Introduction

Sukari Travel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

We maintain operations in Sweden, the United States, and Tanzania, and this policy is designed to comply with the privacy laws of these jurisdictions, including the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Identity Information: Name, date of birth, gender, nationality, passport details
  • Contact Information: Email address, telephone number, mailing address
  • Payment Information: Credit card details, bank account information
  • Travel Information: Flight details, accommodation preferences, dietary requirements, medical conditions relevant to travel
  • Emergency Contact Information: Name, relationship, contact details
  • Demographic Information: Age, nationality, language preferences
  • Health Information: Medical conditions, allergies, dietary restrictions, fitness levels, vaccination status
  • Communication Records: Correspondence, customer service interactions
  • Media: Photographs or videos of you taken during tours (with your permission)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Technical Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, links clicked
  • Location Data: General location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies

3. How We Collect Your Information

We collect information through:

  • Direct Interactions: When you complete booking forms, contact us, or participate in our tours
  • Automated Technologies: When you visit our website or use our applications
  • Third Parties: Travel agencies, partners, or other companies with whom you have given permission to share your information

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Necessary for Contract Fulfillment

  • Processing your booking
  • Arranging transportation, accommodation, and activities
  • Communicating important trip information
  • Providing customer service
  • Processing payments

4.2 Legitimate Interests

  • Improving our services
  • Ensuring the security of our website and operations
  • Preventing fraud
  • Managing our business operations
  • Conducting market research and analysis

4.3 With Your Consent

  • Sending marketing communications
  • Sharing your information with our partners
  • Using your photographs in promotional materials
  • Processing special categories of data (health information)

4.4 Legal Obligations

  • Complying with legal requirements
  • Tax reporting
  • Responding to legal processes
  • Establishing, exercising, or defending legal claims

5. International Data Transfers

5.1 Cross-Border Transfers

As a company operating in Sweden, the United States, and Tanzania, we may transfer your personal information between these countries. Additionally, we may transfer your data to service providers in other countries.

5.2 Safeguards

When transferring personal data outside the European Economic Area (EEA) or to countries without adequate data protection laws, we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules
  • Contractual obligations on the recipient to protect your data

5.3 Tanzania Data Processing

When processing your data in Tanzania, we maintain the same level of protection required by EU and US law through contractual arrangements with our local partners and staff.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • For the duration of your business relationship with us
  • As needed to provide our services
  • As necessary to comply with legal obligations
  • As needed to resolve disputes
  • As required to enforce our agreements

Typically, we retain customer data for seven years after your last tour with us, unless a longer period is required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

7.1 EU/Swedish Residents (GDPR Rights)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

7.2 US Residents (Including California Residents)

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to request deletion of personal information
  • Right to equal service and price

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Sukari Travel
Email: privacy@sukari.travel
Phone: +46 70 123 4567
Address: Sukari Travel AB, Stockholm, Sweden

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures

9. Contact Information

For all booking and payment inquiries: hello@sukari.travel

Last updated: May 7, 2025